FAQs
Please note that items are created in a cat friendly home.
What is the return policy?
Your satisfaction with your purchase and experience is of the utmost importance to us. Please don’t hesitate to contact us with questions or concerns and we will try to find a solution to the situation. Due to the one of a kind nature of this work, we typically do not accept returns or make exchanges. Please make sure to read product descriptions, dimensions, & shipping policies carefully before completing your purchase.
What are the shipping options?
All shipping options are offered in the checkout page. All items are shipped using Canada Post unless otherwise specified. An email will be sent to you once your package has been shipped with tracking information. Please understand that once a package has been shipped, transit & delivery times are beyond our control.
Do you ship internationally?
All International orders will be shipped via Canada Post. An email will be sent to you once your package has been shipped. After your package has shipped, delivery is typically within 10-14 business days; however it can take up to 6 weeks. Due to the pandemic, shipping times can be longer than anticipated.
For international orders, please be aware of your own country's customs regulations, as we cannot & will not be held responsible for any taxes, fees, loss or damage resulting from your package's processing through that system. Please keep in mind that international mail may be held for up to 4 weeks in customs. Depending on the laws & regulations of your country of residence, you might have to pay additional customs fees or taxes in order to you receive your package.
For international orders, please be aware of your own country's customs regulations, as we cannot & will not be held responsible for any taxes, fees, loss or damage resulting from your package's processing through that system. Please keep in mind that international mail may be held for up to 4 weeks in customs. Depending on the laws & regulations of your country of residence, you might have to pay additional customs fees or taxes in order to you receive your package.
How do you consider the environment when shipping?
All orders are carbon offset, and all packaging is biodegradable, including tape. All included marketing materials are made with recycled paper, and are recyclable. The only exception are the stickers, which will be converted to recycled materials once I run out of my existing supply. There is also one tree planted for every order processed.
When will I receive my order?
All orders are processed within 2-3 days and shipped according to the shipping option you selected during checkout. Once a package has been shipped, transit & delivery times are beyond our control.
What do I do if I never received my order?
In the case of a lost package, please contact your local post office for assistance. We are not responsible for lost or damaged packages after they have been shipped. If a package is returned to us because the buyer provided the wrong address or has not claimed a package after the delivery attempt, a refund will not be issued. The buyer must repay the shipping costs before the item can be shipped again.
What do I do if I received a defective order?
In the unlikely event that you receive a defective or damaged product (with the exception of damages incurred during transit), a refund or exchange is possible. Please contact us within 2 days of receiving your purchase with images & a description of the damage. Before a refund or exchange is possible, the defective product must be returned in it’s original condition and packaging. Because each of our pieces are 100% handmade, there may be an additional wait time before receiving a replacement while repairs are being made.
Color variation will not be considered an acceptable description for a ‘defective or damaged’ refund or exchange. We take great care to accurately document & describe my work and color variations may occur due to differences in monitor settings
Color variation will not be considered an acceptable description for a ‘defective or damaged’ refund or exchange. We take great care to accurately document & describe my work and color variations may occur due to differences in monitor settings
Where are you located?
All items are created and shipped from Calgary, Alberta, Canada.
How is the product made? Where do the materials come from?
All products are made by hand by Adriane and are her original works of art. Materials are sourced from various sources including other small businesses and recycled/repurposed fabric items. Preference in materials is given to naturally dyed, sustainable and ethically sourced items.
How do I contact you if my question isn’t answered here?
Please contact us through our contact page and we will respond to your query within 1 business day.